WE met with 3 different painting companies before we met James Lee and when we did we knew we wanted him to work on our project. We had only planned to paint the trim on our house and James did not try to talk us into any additional work, though after our initial meeting, we decided to paint the entire exterior of our home. I base my review on the following criteria for which I will give 5 stars in each category. 1 Professionalism: Mr. Lee came to our meeting prepared. With his license, a long list of references, photos of past projects, and an even longer list of stellar reviews from Angie's List and Yelp, a follow up email and a quote on the very same day, a Saturday. His crew came every day at the appointed time , working quietly and efficiently. 2 Communication: James returned each and every one of my phone calls/emails personally and quickly. 3 Cleanliness: The work took 3 days to complete and at the end of each day, their equipment was stored safely away to one side of the property. There was no debris left when the job was done, and one would not have known they were even here. This was very important to me. 4 Respect: Andrew, who led the team was very respectful of our property and my privacy. NO plants were damaged, everything that had to be moved was replaced properly, and they did the work quietly and without intruding on my day. No radios blaring and no loud bantering which we have experienced in the past. 5 Pricing. James Lee Painting's pricing was just a notch below the highest bid, but I have to say it was very well worth it, as the attention to detail was excellent, they did some extra work that was not part of the initial quote and they obviously took pride in what they do. At the end of the project, Andrew walked through with me to make sure I was happy with the results, making sure any tiny little touch ups that needed to be done were made. I understand that all reviews are very subjective. I NEVER write reviews but I highly, highly recommend James Lee Paintng asnd we will definitely be hiring them again when we paint the interior of our house in the near future. It was definitely a very stress-free experience
It's okay to receive ballpark figures over the phone however, insist upon an in-home estimate. A quality painter will help point out why certain parts of the project might be more expensive and can even talk through the repair process if it's necessary. A painter should also ask questions regarding access to the painting site, where they should park and if any HOA rules prohibit hours of work.
Can't speak highly enough of the service we received from James and his team. I did my due diligence and met with 3 painters. If I'd have met with James first, I might have skipped the other meetings. He talked me out of some extra work that wouldn't have come out the way i'd envisioned and showed me a packet full of successful projects, happy clients that dated back to the 1970s. I'd already researched him and figured that while he was amazing, he'd be most likely be the most expensive, especially after how prepared he was in the meeting. When he sent me the quote and I was stunned, 5k cheaper than the second ranked painter on Yelp. When the workers came they took care of all the stuff I'd seen other reviewers mention, removing old phone lines, some stucco work, but one thing I didn't expect is that one of my awnings had some dry rot that I'd planned to get fixed. There was slight language barrier but the workers took it into their own hands to saw off and repair the awning before painting it. Wow! I am a small business owner myself and understand that it can be exhausting to maintain a high level of service and care for your customers over time, but it's clear that James is still very dedicated. That's why he's #1. That's why he's staying there. Thank you James and co!
11/24/2018 Excellent! Thank you for taking the time to rate and provide a review for Lighthouse Painting. We… Excellent! Thank you for taking the time to rate and provide a review for Lighthouse Painting. We will definitely share with the Crew your feedback and compliments! We continually strive to meet our client's expectations and ensure communication stays on point: before / during / after the project. It was a pleasure working with you on both projects. Best regards, Nick Read more