WE met with 3 different painting companies before we met James Lee and when we did we knew we wanted him to work on our project. We had only planned to paint the trim on our house and James did not try to talk us into any additional work, though after our initial meeting, we decided to paint the entire exterior of our home. I base my review on the following criteria for which I will give 5 stars in each category. 1 Professionalism: Mr. Lee came to our meeting prepared. With his license, a long list of references, photos of past projects, and an even longer list of stellar reviews from Angie's List and Yelp, a follow up email and a quote on the very same day, a Saturday. His crew came every day at the appointed time , working quietly and efficiently. 2 Communication: James returned each and every one of my phone calls/emails personally and quickly. 3 Cleanliness: The work took 3 days to complete and at the end of each day, their equipment was stored safely away to one side of the property. There was no debris left when the job was done, and one would not have known they were even here. This was very important to me. 4 Respect: Andrew, who led the team was very respectful of our property and my privacy. NO plants were damaged, everything that had to be moved was replaced properly, and they did the work quietly and without intruding on my day. No radios blaring and no loud bantering which we have experienced in the past. 5 Pricing. James Lee Painting's pricing was just a notch below the highest bid, but I have to say it was very well worth it, as the attention to detail was excellent, they did some extra work that was not part of the initial quote and they obviously took pride in what they do. At the end of the project, Andrew walked through with me to make sure I was happy with the results, making sure any tiny little touch ups that needed to be done were made. I understand that all reviews are very subjective. I NEVER write reviews but I highly, highly recommend James Lee Paintng asnd we will definitely be hiring them again when we paint the interior of our house in the near future. It was definitely a very stress-free experience
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As an owners rep and former estimator for a gc i do expect to pay a reasonable deposit say 10 percent and then weekly progress payments. I am asking the painter to book his time and to do the work on my schedule. Most painting companies are not huge operations they will pay their staff weekly. For most repaints i ask for one tinted primer coat and one finish coat for 100 percent coverage. New work gets one tinted primer and two finish coats for 100 percent coverage. The cost of the paint is not really that different for colors or finish. Brands like european fine paint and C2 are more expensive than Ben Moore and sometimes more difficult to roll based on their consistency. Some home depot brands are as expensive as the Ben Moore and of equal quality others aren't. Red paints are notorious for number of coats required and special priming requirements.
When you choose Five Star Painting residential house painting contractors, you can feel confident that you are hiring the best in the business. Local Five Star painters have been serving clients throughout the United States and Canada since 2004. From taking time to prepare the area to using exactly the right equipment for each job, we make sure the project is done correctly. Our experience shows: We’re good at what we do, and our clients are always happy with the work we leave behind!
10/21/2018 Awesome - we love to hear when the project has come together from each area of our Team / from Point… Awesome - we love to hear when the project has come together from each area of our Team / from Point of Estimate / Scheduling / Color Scheme / to our CREW! Where Quality Counts! It was a pleasure working with you on your home improvement project! Best regards, Nick Read more
6/12/2018 Thank you for your review. We have researched our records and have been unable to match a completed… Thank you for your review. We have researched our records and have been unable to match a completed project with your information. If this is a project we have completed under another name; we would like to make the effort to address your concerns. We value our client's feedback. Best regards, Nick Read more
Nick and his entire team were just great. Teresa was a joy to work with, helping me determine shades and sheens, as well as working through a couple of scheduling changes. And the crew was amazing. The work - interior painting, drywall patching, etc... - was completed swiftly and looks fantastic but I also took delight in how much this team enjoyed working with each other. When I have future painting needs, I know who I'll be calling.
This guy Joe told me he was an expert at refinishing wood doors so I hired him but he wanted to paint the whole house to make it worth it. He then sent two Hispanics. Only one of whom spoke English . They painted the house left a huge mess then painted my mahogany doors with primer. The next day they painted them brown thus ruining about 5000 dollars in doors .I was at work in the four hours it took them to ruin my doors. Never leave anyone alone without watching. That was my mistake. The owner Joe refused to fix them and was such a crazed person shaking and starting to cry so I paid him 4000 dollars to go away. A week later that ugly brown paint bubbled up. Again I texted him the pictures and asked him to fix them. He refused . I plan on taking them to small claims court. He is not what he says he is. He actually didn't touch my house he has no idea how to refinish wood doors. Please come by and see my awful paint job at 615 SE 26th Ave. Ft. Lauderdale ,Fl 33301 Observe closely the brown paint over white primer showing through. So embarrassing.
I agree with you Richard, as a painting contractor for very many years, people are always looking to get more and more out of you. I had to give an estimate to a lady a few weeks ago who had more stuff around her home than a thrift store including heavy furniture, stuff all over the floor and junk everywhere. I knew if I accepted the job id be a furniture mover and cleaner. I also agree this article makes it seem like the contractor is out to rip off the customers. Fact is I always leave doing more work than agreed upon. It doesn't bother me since the customer is always satisfied. Just saying
The expression 'you get what you pay for' can be applied to nearly every profession. Of course you need to hire the painter that suits your budget however, the cheapest painting estimate may not include everything and you may end up paying more in the end. Painters usually bid their projects based on an hourly rate and they need to account for prep time, supplies, type of paint, ceiling height, difficult access points, and number of people working. When receiving a price estimate, ask the painter to break down the cost as specifically as possible so you understand where your money is going and ask about any required deposits or schedule of payments. Ask the painter to talk through potential unexpected costs that may throw off your budget. It's best to clarify all projected costs in the beginning before the work begins.
5 Pricing. James Lee Painting's pricing was just a notch below the highest bid, but I have to say it was very well worth it, as the attention to detail was excellent, they did some extra work that was not part of the initial quote and they obviously took pride in what they do. At the end of the project, Andrew walked through with me to make sure I was happy with the results, making sure any tiny little touch ups that needed to be done were made.
When the workers came they took care of all the stuff I'd seen other reviewers mention, removing old phone lines, some stucco work, but one thing I didn't expect is that one of my awnings had some dry rot that I'd planned to get fixed. There was slight language barrier but the workers took it into their own hands to saw off and repair the awning before painting it. Wow!
To paint a large section without leaving lap marks, roll the nearly dry roller in different directions along the dry edge, feathering out the paint as you go. After completing the entire length of the wall or ceiling, move to the next section and paint over the feathered edges. For the second coat, apply the paint in the opposite direction. This crisscrossing paint application sharply reduces (if not eliminates) lap marks.
OF the different type of customers there are at least two: cheap charley's and people who want great results. I agree the need for wall repair is critical to the end results. Most critical is for the customer to be told ahead that the walls are going to need exactly what is needed. This means the contractor must look, touch, examine the walls for defects and needed work. I've been a building manager for 40 years and seen a few paint jobs. Typically a contractor does a lot of talking about how expert he is, but the guys who walk through with note pads, iPads, examine, measure, point things out, explain and recommend are the ones I will deal with. It confirms if they know what the business. Nobody likes the workers to show up and when you talk about the job they're going to do they know nothing but they we were told to be here. Their boss who bid the job doesn't supervise - a big no no around here. Nobody likes surprises or worse, at the end of a job that's not right getting a bunch of little kid excuses. Contractors that do not like the customer to be around looking at the progress don't get the job.
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I'm an architect and my firm routinely specifies interior finishes for projects so I thought I'd contribute a professional's perspective on the issue of how many coats of paint are deemed "acceptable". The fact of the matter is the average consumer usually isn't a paint expert and can't be expected to know about all the factors that impact coverage. That knowledge is considered "means and methods" and in a court of law, the responsibility lies with the painter or general contractor, not the consumer. What the consumer should be concerned about is the final result-does it look good and is it what you expected? The simplest way to communicate this to your painter is to stipule in your written agreement that the number of coats will be "as required to cover". That way all the guess work about what kind of primer, how many coats, how color affects the scope of work, etc., is removed from the consumer's responsibility and resides where it belongs-with the professional. In the contract that's why retention is always a good idea-typically 10% is withheld from payment until the job is completed to the satisfaction of the customer. Of course in return you as the customer have to be reasonable about what constitutes a completed job. Just my $.02.