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I needed to get the walls by my pool deck resealed and cracks in the stucco replaced. There was also large amounts of cracking/water damage at the bottom of my garage wall. Nick came in to give a quote in a very timely fashion and came in with a very good quote for the repairs. Nick's crew was very friendly and did a good job but, after the original wall sealant settled and dried there were gaps between the concrete and the wall. I notified Lighthouse that there was a problem with the urethane sealant and sent over some pictures. Theresa and Nick had someone come out two days later to fix it and now it looks AWESOME!
7/23/2018 Thank you for taking the time and effort to rate/review your experience with Lighthouse Painting!… Thank you for taking the time and effort to rate/review your experience with Lighthouse Painting!  We value our client's feedback and will definitely share your comments with the Crew.  We love it - when we have met our customer's expectations!  It was a pleasure working with you on your home improvement project!  
I agree with you Richard, as a painting contractor for very many years, people are always looking to get more and more out of you. I had to give an estimate to a lady a few weeks ago who had more stuff around her home than a thrift store including heavy furniture, stuff all over the floor and junk everywhere. I knew if I accepted the job id be a furniture mover and cleaner. I also agree this article makes it seem like the contractor is out to rip off the customers. Fact is I always leave doing more work than agreed upon. It doesn't bother me since the customer is always satisfied. Just saying
This company painted my house about one year ago. We have paint peeling off the exterior of the house now. We have left many messages for him to come out and fix the problem, he gave us a warranty incase this type of thing happened. We bought the best paint and primer the problem was in the prep work, that's why its peeling off of the house. Basically 3500 bucks down the tube be aware his warranty is worthless...
My son Owen and I thank you for the truly wonderful, informative and entertaining experience provided by the TOH staff, crew and trades-people at the Pro2Pro Brookline event. From Elizabeth - who welcomed us to the event, to Chris, Kevin and others who were wonderful during the orientation session (answering questions that I'm sure you have heard dozens of times before), to Charlie, Kevin, Richard, Heath (the electrician) and Thomas (the program director), you helped us Insiders to understand and appreciate the pride that you take in your work. It was refreshing. I loved the pictures and accompanying text of the event that you posted. I have to say in closing to Chris, Kevin and Thomas (in particular) you gave my son, a budding landscaper, the impetus to continue his pursuit of the trades. Kudos to you all and keep up your great work! 

I agree with you Richard, as a painting contractor for very many years, people are always looking to get more and more out of you. I had to give an estimate to a lady a few weeks ago who had more stuff around her home than a thrift store including heavy furniture, stuff all over the floor and junk everywhere. I knew if I accepted the job id be a furniture mover and cleaner. I also agree this article makes it seem like the contractor is out to rip off the customers. Fact is I always leave doing more work than agreed upon. It doesn't bother me since the customer is always satisfied. Just saying
I used to work at Sherwin Williams. The best thing to do is specify that you will purchase your own paint. If the painter objects strenuously, he was plaanning on making money in the ways this article outlines. You might pay a few dollars more for paint, but you will have control of the quality of what goes on your walls. Never skimp on paint quality.
We had a bad experience with an interior painter years ago, with the crux of the problem being him overcharging us at the end for "extra work" he didn't anticipate. One thing I'd strongly recommend is making sure it's in the contract that any additional work or growth work is estimated and communicated to the owner as soon as it is identified, otherwise the owner is not liable to pay it at the end.
Ours was a big job. We chose to work with three colors, one of which Sang and his partner painstakingly applied to all our window trim and grids. But before the colors came the preparation. The detail and precision of their work can not be understated. Even the taping of plastic was performed with purpose, each edge a clean line. Sang inspected all phases (patching, sanding, and power washing) with great attention and after three days of intensive work, it was time for primer and paint. Sang is knowledgeable and gave us great advice on how to best use our colors. Again, he payed close attention to detail, making sure that our house looked beautiful. We are extremely pleased!
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I am very pleased with this book. I think it has very good information. It seems to be written by an expert and I wanted expert advice. I know it is an older book, but I think his knowledge is very helpful. I needed advice. I have had work done on my house that did not work out well, so I needed to try to inform myself. I think this book has been very helpful.
Painting the exterior of your home is an essential maintenance task that can be challenging, time-consuming and extremely messy. The fastest and safest way to get the job done right is to hire a professional exterior painting contractor. A pro will have the right tools, equipment, and experience for the job, will be able to recommend the most effective paints for your particular project, and can handle the necessary prep work to ensure a lasting finish. They will also select the best time to paint your home to keep the project within your timeline and budget.
Some contractors work on time and material others on a firm contract. I would never hire the former and am leary of the latter. A contractor may low-ball a bid to get the job planning to make a killing on change orders. If you say good morning to them, they charge you extra for that. If the contract is not very, very specific and extensively fleshed out or if they display their change order schedule prominently on top, show them the door.
Hi Elaine, We would be happy to get you connected with a painting and wallpaper pro. You can submit a service request on our website: http://www.homeadvisor.com/ or browse reviews for local pros here: http://www.homeadvisor.com/c.html. We can also have a project advisor reach out to assist you if you send your contact information to [email protected] –HASupport
Second: all the tricks of the trade in regard to "cheating" customers is for hustlers and cheaters and NOT established businesses. At the end of the project the job should come out looking professionally painted as specified in the contract. A selected color that takes multiple coats that was not calculated by the contractor should cost more money. It's not the fault of the painter.
Not only careful communication is essential, but we would greatly recommend, when you pick out your type and brand of paint that you go and pay for it, with the contractor's discount, which is given by Sherwin-Williams and most paint companies. Then you will know how much paint you purchased and the coverage. If it is possible, inspect the work of the painter daily.
His team is very meticulous, very careful, very clean, and very courteous! They're also very accommodating. For instance, I mentioned a couple spots under some angled siding where I thought a little extra filling was needed, and they obliged without question. Same thing with a request for a stain-proof primer under a balcony. Doing these kinds of little things without question or extra charges is really nice!
This article with comments was terrific - it was so informative. I found the advice useful. It addressed specifics like the condition of the dry wall surfaces, any additional repairs such. pin holes, chalking, smoothing of wall surfaces, absorption of paint and number of coats that may be needed. It should also include insurance coverage, and reflect the clean-up afterwards. Having a written contract with the company's letterhead is a must.
David took so much pride in his work and was really wonderful about communicating with us each step of the way. His crew painted the interior AND exterior of our home in maybe a week or less. I love how they painted our pipes outside of the house to match the colors- I'll attach a picture to show what I mean. Their attention to detail was fantastic! They seriously did not miss a spot and there was zero paint in any place that it wasn't supposed to be!
So sad that Angie's List requires the contractor be notified!! They have lost me as a client. If I'm dissatisfied and want to give an "F" rating (question/workers...I SHOULD NOT be intimidated into passing up an opportunity to explain my experience! There is NO WAY my contractor got an Aplus rating from over five hundred people....so someone was lying....yet I can't report that without the contractor knowing it? REALLY?
Oh, where to begin? Let me start with 'watered down paint'. 25-50% before the material gets to the site? Impossible. You would basically be painting with water at that point. It would be less of a hassle, and cost, to simply use proper material. You would be forced to apply three coats instead of two, as the coverage would be horrible. Whatever cost you think might be saved in materials would be lost in labor.

I sent a request for a quote via yelp and this company's response was to call them. Lazy. I then called the office and spoke with the secretary named Teresa. When she asked for my address I asked if I could wait to give out that information (i was hoping to speak with someone first) which was followed up quickly with attitude and ego. My response was, " you need to be nicer to potential clients." It's such a shame that customer service is non existent most the time. I will happily make phone calls to other drywall installers, there are only a hundred of them to choose from...
A thorough scrubbing is a must before painting any exterior surface. It removes the dirt and broken-down paint residues that keep fresh coats from adhering and gets rid of mildew that grows on paint in all but the most arid climates. Most contractors clean with pressure washers, but in the hands of someone unfamiliar with the equipment, these can gouge wood, shatter glass, and drive water behind siding and trim. Using a hose, a pump sprayer, and a scrub brush is slower but safer, and just as effective.
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